I have an M1530notebook from dell, 10 hours on it. One year old. It crashed feb. 25, 2009. Dell support expects you to sit there for hours at a time while troubleshooting. I have lost three jobs, my business I was making alot of money at failed. They wouldn’t even help troubleshoot, so after nearly a year of calling them complaining, they finially started to troubleshoot. I do not have 50 hours a week for them to have me sit there on the phone talking to some fool in India. They won’t let me take it to a shop and fix it in one day unless I pay for it, so either I loose more money from working staying home on the phone all day, or pay for it myself when I have paid over 0.00 for warranties on this machine. I also have an xps410. For three years, they "troubleshooted", sent out broken parts over and over, my hard drive crashed 4 times, the media card 3 times, video card 3 times, error messages, lost files, cannot use any of the files and programs I bought totalling 1998.57 which was paid in a year with no interest. I bought the 0.00 warranty for this as well. They sent out 3 mother boards as well, and all three were dead on arrival. The tech here called them and gave them heck. I’m sitting here with a dell office and even my dell printer I paid over 0.00 for in middle 2008 is wireless and will not print off the computer, nothing, and dell won’t fix it, won’t send anybody out and won’t pay for me to fix it asap at Best Buy in one day. They won’t fix or pay for anything. But they are the first to take money for the bill every 3rd of the month. I’m frustrated and want to talk to an executive here in the states about this issue. I work and sell electronics, all kinds, and will never try to sell a dell because they are crap. They want to send me a referbished one, which is somebodies junk that was returned and they "fixed it" However when they have sent parts to me already and every part has been broke and returned, DOA, How can I trust them? Would you? I have lost over ,000.00 this year because my work is online, jobs are reporting on line. My DSL costs .00 a month, and I didn’t even have internet so I had to purchase a blackberry from sprint to get messages and reply to. I have two job offers right now and cannot communicate with them, open attachements. My business went down the tubes, my jobs I was making .00 an hour with both went down the tubes (fired) because of lack of getting my work in to the client. All because of Dell. I ordered broadband on both computers. They didn’t contact me, they just put extra warranties on both models instead of broadband and then said I didn’t have enough money to pay for broadband, especially on the notebook M1530. I have 10 hours of work on. Both Dell computers crashed Feb. 25, 2009. I will never buy another dell and I’m telling everybody, buyer beware of dell. They promise everything in sales dept. however if you think you are calling Texas, you are really calling India and they want to "troubleshoot" for as long as you sit on the phone. One week I spent on the phone with them over 50 hours and still had a broken computer. They sent out parts that were dead, broken when installed by their tech. I have spent a total of 00.00 in warranties to fix these computers and they are broke, including the computer. If you ever purchase a computer do it at Best Buy and get the warranty there and the "geek squad" warranty. You could pour water on it, spill I mean, accidentally drop it do what ever to it. Accidents happan. Take it back to the Best Buy store and they will either fix the computer or give you a brand new one within 1 day. I have been fighting with Dell nearly 3 years between 2 computers and they will not give you a phone number to call anybody except their troubleshooting dept. No email for help and you always get a different person that can barely speak english every time, so what the other person did the next person is already lost, which takes hours to get them to understand what is wrong. I want corporate and tell them in the United States. I have already turned this over to the Ks. Attorney General and looking for a good lawyer to replace this notebook that is brand new, and also sue for damages, income lost and frustration of buying warranties that are no good. I need help getting a United States dell representative in a high up position to let me take this thing to the store and fixed in 1 day, not 2 years. Remember, this is Nov. 23. Both crashed Feb. 25th 2009, so I have had no office at all, even internet for none months. Plus no income. I nearly lost my home and can barely feed my kids but if you don’t pay their bill, they report you to the credit bureau. I need help, somebody please help me. Julie G.
Printer Media, Computers & Internet