This worked up to a couple weeks ago. I have the memory card from the camera
inserted in the HP Officejet 7310xi and using either HP Solutions Center or HP Image
Zone to transfer the images to the computer, I get the same message in red
letters -’No Media’. I can print and scan using HP Solutions Center and I can
perform the same transfer images function from Picasa so I know that there is
nothing wrong with the connections between the computer and the HP Officejet.
Also the HP Photo function on the Printer/scanner lists the transfer image function in the Menu but the function is not activated so cannot be chosen.

I suspect that the problem must be in the software caused by some update that was automatically downloaded. This happened once before about 2 years ago when IE 7 was downloaded (and which I never use), the HP SW – Solutions Center and photo editor ceased to work.

HP customer support cannot even under stand the problem – they suggested I power on/off for one.

Printer Media, Computers & Internet